Central Highlands Water

Central Highlands Water

Central Highlands Water is a regional water corporation providing high quality drinking water, sewerage, trade waste and recycled water services to customers in Ballarat and surrounding towns. Central Highlands Water operates a purchased fleet of approximately 170 vehicles (predominantly utes) and assets (such as trailers).

The Challenge

At Central Highlands Water we wanted to deliver improved business efficiency in the areas of safety, administration and management of our fleet.

The Solution

Smartfleet initially provided their Pool Vehicle Booking System with Key Box technology. After seeing the success of this program, we engaged Smartfleet to manage the transactional fleet administration process (things like vehicle tendering, maintenance, roadside assistance, accident management, allocating fines and tolls, etc) which created the time for my team to focus on the strategic aspects of our fleet.

The Results

Smartfleet’s system really does assist with the transactional administration involved in running a large fleet. For example, we used to receive numerous invoices from a range of service providers. Now we receive a single monthly Smartfleet invoice. This has made it the process for us so much simpler.

Further to the administration and transactional improvements, the accident management program provides OHS incident reporting and immediate telephone support to our drivers when an incident occurs.

Smartfleet also ensured a seamless transition over to their system. We helped by providing comprehensive and clean data. After the transition, our users reported that the system is intuitive and easy to use. They also like the finger print technology, and the ability to log on and change bookings online. The system has improved the efficiency of the disposal and servicing process and fleet users are now alerted and reminded by email when a vehicle is due for service.

Smartfleet taking these processes off our hands has given us the time to look strategically at driver behaviour and GPS technology to drive further efficiencies in our fleet.