Deakin university: A case study on collaborative relationship
About Deakin University
Deakin is one of Australia’s leading Universities, with over 42,000 students currently enrolled.
Karly Lovell commenced with Deakin University in Fleet Management in 2001 after previously working as Duty Manager for Avis Australia. Deakin University was Smartfleet’s (Webfleet’s) first client and Karly assisted with the implementation and subsequent system development of Webfleet before moving into other roles at Deakin. Karly now heads the Sustainable Enterprise directorate at Deakin University and is responsible for a number of key areas, including the Fleet Management team, now known as Deakin Transport.
Wendy Meesen is Deakin University’s Fleet Management Coordinator and has worked for Deakin University for eight years. Prior to working for Deakin University, Wendy also worked in the car rental industry for seven years.
Together, Karly and Wendy have been instrumental in developing the relationship with Smartfleet to the levels of partnership we currently enjoy.
This case study is in the form of an interview with Karly and Wendy at Deakin University.
Challenges in fleet management function
How does Smartfleet help you in achieving your mission?
By implementing Smartfleet’s pool vehicle booking module, we have an improved process that has enhanced the customer experience and significantly reduced paper usage. We have also been able to improve fleet utilisation and achieve improved efficiency in fleet management administration.
What are Smartfleet’s key strengths?
What would you advise other universities with regards to their fleet management?
We believe that we have been able to achieve significant efficiencies through enhanced reporting and financial knowledge using the Smartfleet system. We would be happy to showcase our use case and how we utilise the processes we have been able to create with Smartfleet.